As stated in our mission and reflective of our continuing commitment to our community, University Medical Center of El Paso provides financial assistance to people in need. Free or discounted healthcare services are available to El Paso County residents who meet certain eligibility guidelines.

University Medical Center and its Outpatient Clinics are contracted with the following insurance companies and provider networks to provide services to covered members at in-network benefit levels.

We always recommend that you contact the insurance company to confirm eligibility and pre-certify services and procedures. If you have Plan questions call the number listed on your Member ID Card or the general Member Services phone number listed by your Insurer below.

Commercial Products

Aetna US Healthcare 800-624-0756

Aetna Marketplace 800-600-4441

Allegian Health Plan 855-381-3442

BCBSTX 800-694-3258

Cigna Health Insurance 800-244-6224

HealthSCOPE Benefits 915-581-8182

HealthSmart 800-687-0500

Humana 800-448-6262

MultiPlan 800-950-7040

Preferred Administrators 915-532-3778

Three Rivers Provider Network 866-393-0966

UnitedHealthcare of Texas (HMO, PPO, United Tricare) 877-842-3210

Medicare Products

El Paso Health Advantage Dual SNP 833-742-3125

Traditional Medicare

AARP Medicare Complete 800-905-6061

Aetna US Healthcare 800-624-0756

Amerigroup (MA, MAPD, MMP)866-805-4589

Allegian Health Plan 855-381-3442

BCBSTX 877-774-8592

BienVivir Senior Health Services 915-532-3444

Humana 800-457-4708

Imperial Health Plan of Texas 800-838-8271

Molina Healthcare of Texas (MAPD, MMP) 888-562-5442

UnitedHealthcare of Texas 877-842-3210

Wellcare Medicare Advantage Plan 866-687-8878

WellMed (Inpatient Services Only) 888-781-9355

Medicaid Products

Amerigroup (MAPD, MMP, STAR PLUS) 866-805-4589

El Paso Health Plans (STAR, CHIP, CHIP Perinatal) 877-532-3778

Molina Healthcare of Texas (MMP) 888-562-5442

Superior Health Plan (STAR, CHIP, CHIP Perinatal, STAR PLUS) 866-896-1844

Military and Veterans

HealthNet Federal Services 844-866-9378

Tricare 877-988-9378

United Military and Veterans 877-988-9378

Out-of-State Medicaid Products

Amerigroup of New Mexico (MAPD) 866-805-4589

Arizona Health Care (AHCCS) 800-523-0231 

New Mexico Medicaid ACS 888-997-2583

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any scheduled non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider for a Good Faith Estimate before you schedule an item or service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.

Relevant Resource: Your Rights and Protections Against Surprise Medical Bills