UMC's Primary Care Clinics follow the Patient-Centered Medical Home (PCMH) care delivery model. This care model coordinates patient care via a primary care physician that ensures that the patient receives care when and where they require it.

A Primary Care, or Patient Centered, Medical Home is a team approach to providing complete healthcare. The team may include: Physicians, Nurse Practitioners, Physician Assistants, Nurses, Medical Assistants, Dietitians, Clinical Pharmacists, Family, Friends... and, the most important team member: YOU!

In a medical home, healthcare is always Patient-Centered. This means that you, improving your health, and promoting your wellness are the focus of the PCMH team.

Your PCMH Team can:

  • Help manage your healthcare
  • Help answer your health questions
  • Listen to your concerns
  • Help find and work with other medical experts or specialists when necessary
  • Coordinate additional services including pharmacy, laboratory, rehabilitation, and diagnostic imaging
  • Guide you on how to be more actively involved in your healthcare

The Role of the PCMH Team:

In a medical home, you and your team will work together on what is most important to you.

Your PCMH Team will:

  • Answer questions and help you understand your healthcare needs
  • Address your health concerns and guide you in the best way to deal with them
  • Coordinate help from medical specialists and support you along the way
  • Supervise and manage chronic or high risk conditions, such as diabetes or anticoagulation.
  • Work with you to create a comprehensive Plan of Care to improve the quality of your healthcare:
  • Personalized just for you and address you healthcare needs and concerns
  • Coordinated with your Primary Care Provider, other providers like specialists, your pharmacy, and outpatient services
  • A connection to your healthcare team’s contact information and treatment history

Your Role, as a part of the PCMH Team:

You and your healthcare are at the center of the medical home. It is important that you play an active role in your personalized Plan of Care. Make sure you know and understand your Plan of Care. Be sure to set healthcare goals that you can reach, and update the team and add new goals when you see results.

For your Plan of Care to be successful, be sure to:

  • Share your medical history with the team
  • Provide a current list of all medications that you are taking, including prescription, over-the-counter, vitamins, supplements, herbal and homeopathic remedies
  • Voice your questions and concerns
  • Make sure your team knows the names of any other healthcare professionals that you see
  • Actively participate in self-management goals and activities
  • Provide the team with feedback
  • Discuss if your plan is working, or if you feel that you are having trouble following the plan
  • Actively participating with your medical home team can help you improve your health. You are the focus of your healthcare team. You get to choose your provider, which allows you to select the best team for you.

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