Crime Victims Program of University Medical Center El Paso (UMC) provides crisis intervention, emotional support, education and possible access to financial and other resources for patients of any age, and their families, who are victims of a violent crime. This service is available to all UMC patients within UMC clinics, UMC Emergency Departments and the main UMC hospital.

-Physically or sexually assaulted                 -Human Trafficking

-Victim of Family Violence                           -Homicide of Family Member                                        

-Victim of a motor vehicle related crime

Crime Victims Program of University Medical Center of El Paso

5340 El Paso Drive, Ste. E, El Paso, TX 79905     915-521-7732

C.A.R.E.S. Clinic

The C.A.R.E.S. Clinic, Child Abuse Resources and Education Services provides medical services, emotional support, education, and resources for psychosocial and medical needs of children who have become victims of child abuse and their families. To reach the C.A.R.E.S. Clinic, call (915) 242-8560.

Services include forensic medical exams for chronically abused children, follow-up medical exams for child victims of acute sexual and physical abuse, short-term counseling, applications for crime victim compensation, testing for STDs, referrals for long-term counseling and other medical services. The Clinic staff also provides educational training on how to recognize and report child abuse and how to apply for Crime Victim Services. C.A.R.E.S. is a cooperative effort between El Paso Children’s Hospital, University Medical Center of El Paso, UMC Foundation and TTHSC Paul L. Foster School of Medicine funded through a MEDCARES grant.

Helpful Numbers

Counseling and Support Services

  • University Medical Center El Paso SANE (Sexual Assault Nurse Examiner) for forensic exam or info due to suspected sexual assault for all ages 915-521-7735
  • C.A.R.E.S. Clinic at El Paso Children’s Hospital (Child Abuse Care) 915-242-8560
  • Center Against Sexual and Family Violence (shelter / counseling) 915-593-7300
  • La Casa, Inc. (for Domestic Violence in NM) 575-526-2819
  • S.A.F.E. House of New Mexico (Domestic Violence Survivors) 1-800-773-3545
  • Emergence Health Network (Mental Health Crises Line, Referrals) 915-779-1800
  • Child Crisis Center El Paso 915-562-7955
  • El Paso Child Guidance Center 915-562-1999
  • El Paso Center for Children (Free counseling for any age victim) 915-565-8361
  • Children’s Grief Center 915-532-6004
  • Compassionate Friends El Paso 915-637-0586
  • Drug Counseling OSAR (Outreach Screening and Referral) 915-747-3605
  • Mothers Against Drunk Driving (MADD) 915-779-1987 / 1-877-623-4357

Financial Services

  • UMC Patient Financial Services 915-521-7900 / Appointments 915-790-5700
  • Texas Tech Financial Services/ Billing 915-215-8000 Ext 4
  • Med Data for UMC Medicaid  915-521-7760
  • Social Security Administration 1-800-772-1213 or
  • Health and Human Services, Medicaid, Food Stamps, TANF 915-595-6711-
  • El Paso County General Assistance for Utilities and Rent 915-546-8150
  • Project Bravo for Utilities and Rent Assistance 915-562-4100
  • Texas Workforce Commission 1-800-628-5115

Immigration and Legal Services

  • El Paso District Attorney’s Office Protective Orders 915-546-2153
  • Texas Rio Grande Legal Aid 915-585-5100
  • Paso Del Norte Civil Rights Project- VAWA 915-532-3799
  • Diocesan Migrant & Refugee Services 915-532-3975

Law Enforcement and Victim Services

  • El Paso Police Department Non-Emergent Dispatch 915-832-4400
  • El Paso Police Department Victim Services 915-212-4011
  • El Paso Co. Sheriff’s Department Non-Emergent Dispatch 915-538-2292
  • El Paso Co. Sheriff’s Department Victim Services 915-538-2242
  • Dona Ana Co. Sheriff’s Las Cruces 575-525-1911
  • Dona Ana Co. District Attorney Victim Svcs & Protective Orders 575-524-6370
  • Immigration and Customs Enforcement (ICE) El Paso 915-225-1901
  • Federal Bureau of Investigation (FBI) Victims’ Services 915-832-5429
  • Military Police Fort Bliss Non-Emergent Dispatch 915-744-2115
  • Office of the Attorney General Crime Victims’ Compensation Program Texas 1-800-983-9933
  • State of New Mexico Crime Victims Reparation Commission 505-841-9432


Contact Information

(915) 521-7732

Fax: (915) 521-7003