As stated in our mission and reflective of our continuing commitment to our community, University Medical Center of El Paso provides financial assistance to people in need. Free or discounted healthcare services are available to El Paso County residents who meet certain eligibility guidelines.

University Medical Center and its Outpatient Clinics are contracted with the following insurance companies and provider networks to provide services to covered members at in-network benefit levels.

We always recommend that you contact the insurance company to confirm eligibility and pre-certify services and procedures. If you have Plan questions call the number listed on your Member ID Card or the general Member Services phone number listed by your Insurer below.

Commercial Products

Aetna US Healthcare 800-624-0756

Aetna Marketplace 800-600-4441

Allegian Health Plan 855-381-3442

BCBSTX 800-694-3258

Cigna Health Insurance 800-244-6224

HealthSCOPE Benefits 915-581-8182

HealthSmart 800-687-0500

Humana 800-448-6262

MultiPlan 800-950-7040

Preferred Administrators 915-532-3778

Three Rivers Provider Network 866-393-0966

UnitedHealthcare of Texas (HMO, PPO, United Tricare) 877-842-3210

Medicare Products

Aetna US Healthcare 800-624-0756

Amerigroup (MA, MAPD, MMP)866-805-4589

Allegian Health Plan 855-381-3442

BCBSTX 877-774-8592

BienVivir Senior Health Services 915-532-3444

Humana 800-457-4708

Molina Healthcare of Texas (MAPD, MMP) 888-562-5442

UnitedHealthcare of Texas 877-842-3210

Wellcare Medicare Advantage Plan 866-687-8878

WellMed (Inpatient Services Only) 888-781-9355

Medicaid Products

Amerigroup (MAPD, MMP, STAR PLUS) 866-805-4589

Allegian Health Plan 855-381-3442

El Paso First Health Plans (STAR, CHIP, CHIP Perinatal) 877-532-3778

Molina Healthcare of Texas (MMP) 888-562-5442

Superior Health Plan (STAR, CHIP, CHIP Perinatal, STAR PLUS) 866-896-1844

Military and Veterans

Tricare 877-988-9378

United Military and Veterans 877-988-9378

Out-of-State Medicaid Products

Amerigroup of New Mexico (MAPD) 866-805-4589

Arizona Health Care (AHCCS) 800-523-0231 

Molina Healthcare of New Mexico (Medicaid, ACA) 888-562-5442

New Mexico Medicaid ACS 888-997-2583

Contact Information

UMC Billing

Phone: (915) 521-7865

Patient Financial Services

Phone: (915) 521-7900

El Paso First Health Plans, Inc.

Phone: (915) 532-3778 or 1-877-532-3778 (Outside of El Paso)