The mission of The Joint Commission (TJC) is to continuously improve the safety and quality of care provided to the public through the provision of healthcare accreditation and related services that support performance improvement in healthcare organizations.

TJC conducts periodic unannounced accreditation surveys of University Medical Center of El Paso.

The purpose of these surveys is to evaluate University Medical Center of El Paso’s compliance with nationally established Joint Commission standards. Survey results are used to determine whether, and the conditions under which, accreditation should be awarded to the organization. University Medical Center of El Paso is fully accredited by the Joint Commission and operates under its Gold Seal.

If you have a safety or quality concern, you are encouraged to call the CEO's Office for resolution:

Jacob Cintron President & CEO
(915) 521-7600

If your safety or quality concerns have not been addressed to your satisfaction, or if you prefer, contact The Joint Commission at 1-800-994-6610 or via e-mail at: Complaint@jointcommission.org

The Joint Commission’s Office of Quality Monitoring will acknowledge in writing or by telephone concerns received and an Account Representative will contact the individual. This notice is posted in accordance with the Joint Commission’s requirements and may not be removed.